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Returns

The Customer has to check the Products immediately upon delivery, in order to verify the compliance with the Order. In case of alteration and/or damage to the packaging the Customer shall immediately notify it by putting the words "SUBJECT TO GOODS CONTROL" on the delivery document received by the forwarder.

If one or more Products do not match and/or are flawed with regard to the Order and/or the shipping document, subject to what provided at paragraph 5.1, the Customer must inform J & C s.r.l unipersonale, by sending an e-mail to the Customer Care, no later than 7 (seven) days from the date of receipt of the Products, indicating the reason for the return. In this case the Customer has the right to require the compliance with the Order or, in the case of unavailability of one or more Products, to

o      make a new order for one or more different Products, for a total amount equal to or higher than the spent amount;

o      cancel the Order only for the non-conforming Products. In that case the amount already paid for the non-conforming Products will be refunded.

It is expressly excluded, subject to the mandatory provisions of law, any right of compensation to the Customer.

To make the return, the Customer must meet the following conditions:

o      non-conforming Products from the same Order must be sent in a single shipment;

o      Products must be returned to J & C s.r.l unipersonale through the Courier and the subscription code specified by the Customer Care, no later than 7 (seven) days from the date of receipt of the Products;

o      Products must be returned in the original condition and packaging, with their identification tag; to limit further damage to the products, it is recommended to pack them, avoiding in all cases the attachment of labels or adhesive tape directly on the Products.

The shipping costs for the return of the non-conforming Products to J & C s.r.l unipersonale and for the shipping to the Customer of the replacing Products are at J & C srl unipersonale expense.

Once the return has arrived, J & C s.r.l. unipersonale will send the replacing Products, within 7 (seven) days by the receipt of the Products, or will make the refund to the Customer.

If the terms for the return specified in this paragraph are not respected, the Customer is not entitled to a replacement or to a refund of the money paid to J & C s.r.l unipersonale; the Customer will then be contacted and may receive, at his/her own expenses, the Products in the condition in which they were returned to J & C s.r.l unipersonale. Otherwise, J & C s.r.l. unipersonale will be entitled to keep the Products, in addition to amount already paid for their purchase.

 

Right of Termination

The Customer has the right to terminate each Order, without penalty and without giving any reason. To exercise this right, the Customer must send a registered letter (anticipating the message by fax or e-mail to the Customer Care) within 14 (fourteen) days from the date of receipt of the Products.

When exercising the Right of Termination, the Customer shall return the Products to J & C s.r.l unipersonale no later than 14 (fourteen) days from the date of receipt of the order, through the forwarder and the subscription code indicated by the Customer Care.

The shipping costs for the return of the Products to J & C s.r.l unipersonale are at the customer’s expense and the shipment, until the receipt by J & C s.r.l. unipersonale, will be under the Customer’s responsibility.

The Right of Termination is properly exercised when the Terms and Conditions are fully complied and the Products are returned in the original condition and packaging, with their identification tag.

If the Right of Termination is exercised in accordance with the Terms and Conditions indicated in this paragraph, J & C s.r.l. unipersonale will refund, free of charge, the amount already collected for the returned Products.

If Customer will not respect the Terms and Conditions specified in this paragraph, the Customer is not entitled to the refund of the money paid to J & C s.r.l. unipersonale; he/she will then be contacted and may receive, at his/her own expense, the Products in the condition in which they were returned to J & C s.r.l. unipersonale. Otherwise, J & C s.r.l. unipersonale will be entitled to keep the Products, in addition to amount already paid for their purchase.

It is expressly excluded, subject to the mandatory provisions of law, any right of compensation to the Customer.

J & C s.r.l. unipersonale does not allow to request on the Site the replacement or refund for Products purchased in physical stores, or the replacement or refund in physical stores in relation to the Products purchased on the Site.